RETURNS
WHAT IS YOUR RETURN POLICY?
If you are not completely satisfied with the item(s) you received, you may return your purchase for a full refund within 30 days of the invoice date. Please note, all ‘Sale’ items and customized orders are FINAL SALE and may not be exchanged or returned.
Original shipping charges are non-refundable. Items returned must be in original condition with tags attached and be returned in original packaging. Items must be unworn and unaltered.
We reserve the right to deny a refund, exchange or store credit if the item(s) returned are not in original condition or do not meet our quality standards. Requests for refund or exchange of merchandise purchased must be accompanied by the original receipt. All shipping charges are non-refundable, no exceptions.
DO YOU OFFER EXCHANGES?
We do not currently offer exchanges for merchandise.
I RECEIVED AN INCORRECT/DEFECTIVE/DAMAGED ITEM. WHAT DO I DO?
If you receive an incorrect or defective item, please email blackbirdsjewelry@gmail.com a photo of the item you received with a brief description of the issue.
CAN CUSTOM JEWELRY BE RETURNED?
No, we do not accept returns on custom jewelry designs, due to our close working efforts during the design.